Return & Refund Policy

Effective Date: 2025/8/20

At Pawcasso Studio, a service of WayStone International Limited, we take pride in the quality of our Print on Demand (POD) products. This Return and Refund Policy outlines our practices regarding returns and refunds for faulty products.

1. General Policy

We only accept returns and provide refunds for products that are deemed faulty or damaged upon arrival. We strive to ensure that our products meet high-quality standards; however, if you encounter any issues, please follow the guidelines outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be reported as faulty or damaged within 14 days of receipt.
  • The product must be unused and in the same condition that you received it, including all original packaging.

3. How to Initiate a Return

If you believe your product is faulty or damaged, please follow these steps:

  1. Contact Us: Email us at pawcassostudio@outlook.com within 14 days of receiving your product. Include your order number and a detailed description of the issue.

  2. Provide Evidence: Attach photos of the faulty or damaged product to help us assess the issue.

  3. Return Instructions: Upon verification of your claim, we will provide you with instructions on how to return the product.

4. Return Shipping

  • You will be responsible for paying the return shipping costs for faulty products.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refund Process

Once we receive the returned product and confirm that it is faulty, we will process your refund as follows:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow 5-10 business days for the refund to reflect in your account after processing.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been customized or personalized.
  • Items that are not faulty or damaged.

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website with a new effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out:

Pawcasso Studio
WayStone International Limited
Email: pawcassostudio@outlook.com
Website: pawcassostudio.com